Lotus Finance

Financial Hardship

The Best Financial Advisor Firm you can Count on.

The information below is for customers that hold a LOTUS Finance Home Loan. If your home loan is with a different lender and you are experiencing financial hardship please contact your LOTUS Finance Adviser or lender immediately.

We’re here to help

We understand that life can take unexpected turns and catch us by surprise. That may mean you may be finding it hard to cope financially from time to time. You may have lost your job, suffered an illness or injury or have been impacted by a natural disaster or by COVID-19.

If you’re finding it hard to make ends meet, we want to talk to you about how we can help. We may be able to vary or suspend your repayments to help get you back on track. We can help the most if you get in contact with us as early as possible.

Financial Support

We know that putting things back together is never easy and these situations can leave customers with unexpected financial stress. We are here to work with customers in these circumstances to provide options to help get them back on track. If you’re in this situation, please call your LOTUS Finance Adviser on 09 827 6652, Monday to Friday 8.30am – 5.30pm and discuss temporary hardship assistance.

There are also free public services which can also offer assistance, for example the Ministry of Social Development. You can call them on 0800 559 009 for emergency housing assistance.

The best way to let us help is to call us between 8.30am – 5.30pm on 09 827 6652

Our team is here to help

We will take the time to listen and understand your situation. We may ask you for some information and we will carefully consider how we can help get you back on course.

Other help

You may also find the following helpful:

Ministry of Social Development website, www.msd.govt.nz which provides information on crisis and special help available.

Citizens Advice Bureau website www.cab.org.nz which can offer free advice on housing and money.

Consumer Protection website www.consumerprotection.govt.nz which helps you to understand your rights in regards to credit, banking and finance.

Sorted website, www.sorted.org.nz which provides information on budgeting and managing your finances.